Returns Policy
A receipt dated within 60 days of original purchase is required for all refunds or exchanges at any CKS retail location.
Any items returned must:
- Be originally purchased at Creative Kidstuff.
- Be in original, undamaged packaging and in resaleable condition.
Gift Returns:
If you received an item as a gift and do not have a receipt, you will receive a Creative Kidstuff gift card if the above criteria are met.
If you don’t have a receipt and/or the product is not in resaleable condition, we will not accept the return.
Refunds:
- Credit Card Purchases: Your refund will be credited to the original credit card.
- Purchases using a Personal Check: You will be issued a check from our corporate office within 21 days of the return.
- Cash Purchases: If refund is less than $50.00, your refund will be in cash. If refund is more than $50.00, you will be issued a check.
Manufacturer’s Defects:
If there is a manufacturer’s defect in the item you are returning, you will receive full store credit for the product. If you ordered the item on our website and are mailing the product back to us, please contact the Internet Fulfillment Center at 1-800-353-0710 for a return shipping label.All Sales are Final for the Following Items:
- Drop Ship
- Clearance
- Personalized
- Special Orders
- Gift Wrap
- Shipping
Your return will be processed within 7 – 10 business days after being received and inspected.Mail returns to:
Creative Kidstuff Returns
3939 East 46th Street
Minneapolis, MN 55406
Please package returns with care! Return items in a sturdy box with plenty of packaging.
Important Note: Customers may also return items to any Creative Kidstuff store (except Airport locations).
