Returns Policy
- All returns must:
- Be made within 60 days of the original purchase date
- Be originally purchased at and still stocked by Creative Kidstuff
- Be in original, undamaged packaging and in resalable condition
- Items returned to us in damaged, opened, or unsalable condition may be subject to a restocking fee which will be determined upon inspection
A receipt or original packing slip is required to receive a refund in the same method of payment as original purchase. Gift returns or items with a gift receipt will receive Creative Kidstuff store credit in the form of a Gift Card.
Please Note: Creative Kidstuff reserves the right to refuse any return without a receipt.
Click here to download our Return Shipping Form
Refunds:
- Credit Card Purchases: Your refund will be credited to the original credit card. Online order returns will be processed within 7-10 business days after being received and inspected.
- Personal Check: You will be issued a check from our corporate office within 21 days of the return.
- Cash Purchases: You will receive a cash refund.
- Gift Purchases: You will receive Creative Kidstuff store credit in the form of a Gift Card.
All Sales are Final for the Following Items:
- Clearance, Personalized, Special Orders, Gift Wrap & Shipping
- Costumes that have been opened may not be returned
- For safety and hygiene reasons bath, potty, high chairs, breast feeding, strollers or car seats are final sale
- All furniture sales are final
Items Shipped Direct from Manufacturer:
- There is a 20% restocking fee for returned items shipped directly from the manufacturer.
Manufacturer's Defects:
If there is a manufacturer's defect in the item you are returning, you will receive a replacement or full store credit for the product. If you ordered the item on our website and are mailing the product back to us, please contact CK Online at 1-800-353-0710 for a return shipping label.
Damaged in Shipping:
We must be notified within 14 days if your package arrives damaged in shipping. Please retain original shipping box. Please contact CK Online at 1-800-353-0710.
Please package returns with care! Return items in a sturdy box with plenty of packaging.
Important Note: Customers may also return items to any Creative Kidstuff store. Creative Kidstuff airport locations are operated under separate management. Returns and/or exchanges cannot be processed between Creative Kidstuff retail stores and airport locations.
